Challenging Conversations
Increase Your POWER
It’s tempting to avoid difficult conversations at work. They feel risky.
But there's often a risk in not having these conversations: the performance management system may fail to distinguish high and low performers; commitments may lack real buy-in; problems may be allowed to go on, and on, and on.
The issue then, is how to conduct these conversations with skill. In this program, you’ll learn:
- a powerful, easy-to-remember, 5-step methodology for effectively managing these conversations from beginning to end
- 4 questions you can use to prepare for the conversation that will dramatically improve your success (preparation time: less than 5 minutes)
- how to open the conversation by immediately engaging the other person
- 3 skills to improve your listening
- how to explain your perspective—in a way that gets heard
- 4 techniques to boost your resolve and confidence
You'll still have the option to avoid these conversations and, occasionally, that's a smart choice. But this program will give you other options.
Contact Us
Tel: 508-879-0934
E-mail info@expresspotential.com
www.expresspotential.com
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