Give—and Receive—Feedback that Improves Performance
Feedback is a powerful motivational tool to change or reinforce another person's behavior. It's free, fast, and long-lasting.
Unfortunately, many managers never get feedback on their feedback skills, so this tool is often poorly applied or never used.
In this program, you'll learn:
- do's and don'ts for giving exceptional feedback
- how to structure the conversation, from start to finish, to ensure impact
- 6 common biases, and the one thing you must do to avoid all 6
- the difference between suggestions and criticisms—and why this difference is "critical"
- how to be specific—and when not to be
- 3 techniques for making hard-to-hear feedback easier to hear (without diluting the message)
- the ACE techniqueTM for handling pushback or resistance
The best leaders give lots of feedback, and in a way that gets results - without anyone getting hurt.
(We also offer—and highly recommend—a companion version of this program for employees on how to participate in the feedback discussion).
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